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Work-Life Manual

Executive Summary

The business case for having a work-life strategy
The long term success of any organisation depends to a large extent on its people - their level of commitment, expertise, creativity and dedication to quality and customer care. There is a growing body of evidence to show that good people management has direct bottom line benefits in terms of overall business performance.

New management style
How we manage people, reflecting the workplace as a whole, is undergoing rapid change. In today's economic climate, organisations need a workforce that is stable and committed but also more adaptable and flexible to meet the business challenges ahead. Likewise, employees are placing more value on 'quality of working life' and seeking greater flexibility so that they can manage work commitments alongside personal and family life.

In response to these changing demands, organisations must take a fresh look at the work-life equation, balancing business needs alongside those of the individual. At the core of any good people management strategy, therefore, lies the need to consider work-life balance for people at all stages of the life-cycle - senior members of staff as well as junior, men as well as women.

Policies that support your work-life strategy
Policies and practices that can form part of a work-life strategy, helping people to combine work with family and personal life, are already becoming more evident among UK employers. They may vary according to the size and make-up of the organisation and need not require major financial outlay. In most cases, the return on investment should be clearly demonstrable.

Innovative Work Organisation
A wide range of working options have now been tried and tested by employers. These can help you improve business performance as well as accommodate changing employee needs. Examples include: flexitime, compressed working week, part-time or 'V' time, job-sharing, annualised hours, home/teleworking, term-time working. Some organisations are also reviewing working hours in order to curb presenteeism or a 'long hours culture'.

Employee Development
Personal development plans and appraisals provide you with an opportunity to review work-life balance on a regular basis and make necessary adjustments before problems arise. Some organisations offer courses on balancing work and home and/or stress management. Managers are now being targeted with training on the subject and 360 degree appraisals and employee satisfaction surveys can be used to measure progress.

Leave Provision
As well as the statutory minimum requirements relating to maternity leave and new parental and family leave (due to take effect from December 99), you can opt for other forms of leave, such as career breaks for carers, study leave or additional holiday leave in lieu of other employee benefits.

Employee support
As well as flexible working and additional leave, you can help employees with caring responsibilities (possibly a substantial proportion of your workforce) with extra assistance. This may take the form of information on local care providers, sponsorship of schemes, payment of allowances, such as childcare vouchers or even on-site provision in some cases where this is financially viable.